Our Complaints Policy
At Bobi.car Limited we want every customer to have a great experience. Now and again something may not go to plan — when that happens, the first step is to get in touch, and we will do everything we can to put it right.
If you have a general complaint
For anything not relating to finance — our website, the marketplace, finding or buying a car, or our customer service — please contact us with the details and any supporting information:
- support@bobi.car
- Post
- Bobi.car Limited, 124–128 City Road, London, EC1V 2NX
Our team is committed to resolving any issue you have, whatever it may be. Most problems are sorted quickly, often within 24 hours.
If you have a complaint about finance
If your complaint relates to finance, please contact our FCA principal, Automotive Compliance Ltd, directly — by post, telephone, or email:
Automotive Compliance Ltd
The Factory, 44 Alfred Street, Gloucester, GL1 4DD
- Telephone
- 01452 671 560
- complaints@automotive-compliance.co.uk
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123, or you can visit their website at www.financial-ombudsman.org.uk.